Whether it’s hourly or nightly, you can create a query through vTiger to form calling lists based on certain criteria that you specify. VTiger will then send these lists to Five9 where you can immediately start calling them. This new sync also takes Five9 call information such as status, call length and who called, and will update the records in vTiger.
Read more about it at http://boruapps.com/var/www/
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