Migrating Trouble Tickets to another Service Contract

Though the language used in vTiger suggests trouble tickets are deleted when they are removed from a Service Contract, this is not the case. Trouble Tickets can be added and removed from Service Contracts freely. They can even be associated with multiple Service Contracts at a single time.Follow these instructions to detach a Trouble Ticket from one Service Contract and attach it to another.

1. Open Service Contracts.
   
   
   
   
2. Select the Service Contract with the Trouble Ticket you want to detach.
   
   
   
   
3. Open the 'More Information' tab.
   
   
   
   
4. Click 'del' on the Trouble Ticket you want to detach. This will not delete the Trouble Ticket, it just disassociates it from the current Service Contract.
   
   
   
   
5. Open the Service Contract you want to associate with the Trouble Ticket.
   
   
   
   
6. Open the 'More Information' tab.
7. Click 'Select Trouble Tickets'.
   
   
   
   
8. Check the Trouble Tickets you want to add and click 'Select Trouble Tickets'.
   
   
   

The Trouble Ticket is now associated with another Service Contract.