You can't search for a full name using the Quick Search bar because it only searches one field at a time. First Name and Last Name are separate fields, so the search for both fails.
To search multiple fields, go to the section you want to search (i.e. Contacts) and click on the magnifying glass to open the search form. Then click Advanced Search in order to search multiple fields.
Click More/Fewer to add fields to be searched.
For more convenient and powerful search, consider Customized Search. Follow the link to Capabilities > Customize.
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